sales support executive

Overview

Who you'll be working for

What requirements you'll need to be eligible

• A bachelor's degree with a proven track record of success in a client facing role.
• SaaS/Software/I.T background is preferred.
• Additional certification will prove to be beneficial.
• Knowledge of project management would be a bonus to hit the ground running
• Working knowledge with corporates - Banks, Telcos etc. would be an added advantage.
• Strong writing and communication skills
• Dynamic interpersonal skills that will enable developing strong rapport with clients
• Familiarity with or interest in business strategy, operations and project management
• Conscientious and attentive to detail
• Demonstrated ability of agility in learning
• Able to thrive in a high-stakes environment that requires tactful communication and negotiation skills.
• Self-starter and able to work independently.
• Self-motivated and able to deliver high-quality results

What you'll be doing on the job

• Manage client information and perform Account Management tasks, including:
  
  • Tracking client utilization of company services for Account Management purposes and for reporting usage expectations
  • Entering data into Salesforce.
  • Drafting and proofreading client correspondence and agreements.
  • Entering new client information into CRM
• Analytical and has an appetite for analyzing and crunching data
• Client facing- will be dealing with Banks, Fintechs and large corporates
• Work with Clients Project Management team to operationalize 30, 60 and 90-day plan 
• Provide feedback to Account Director of any service issues and opportunities to cross-sell or up-sell.
• First point of contact for customer/client issues including billing

Consultant Contact