operations executive (billing & solutions)

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Minimum Diploma in any Business, IT, Finance or relevant qualifications
• At least 2 years relevant experience working in a financial institution
• Self-starter and able to work with minimum supervision
• Good knowledge in VBA, SQL
• Proficient in MS Excel, MS Words and Powerpoint
• Familiar with investigation and reconciliation
• Strong interpersonal skills and professional demeanour.
• Proactive individual with experience in business process improvement.
• Able to multi-task, prioritize and meet deadlines.
• Analytical and able to work under pressure.
• Flexible and adaptable.
• Able to work in a fast-moving and dynamic environment.
• Fluent in spoken and written English.
• Meticulous and detail oriented.

What you'll be doing on the job

• Support Billing daily activities and UAT testing for product launches and system enhancement.
• Handle booking of premium in Meridian and process tax invoices.
• Manage enquiries from other teams pertaining to premium collection / refund.
• Handle investigation and ensure SLA are met.
• Handle Commission reports and liaise with partners on commission matters including reconciliation, Tax Invoice, payments
• Support Billing reconciliation process.
• Prepare test plans, test data and conduct user acceptance testing for User Acceptance Testing (UAT)
• Perform UAT to ensure that all scenarios are executed according to tight timeline.
• Work closely with relevant stakeholders to analyze problems and ensure all testing are completed and issues resolved on time.
• Ensure defects/ issues are raised and follow through and notify respective stakeholders immediately on all critical issues.
• Manage ad-hoc tasks and cover teammates when required.
• Cover manager duties in his/her absence.
• Positively challenges the status quo and identifies opportunities to streamline processes and drive efficiencies
• Ability to provide solutions to problems
• Demonstrates a ‘can do’ attitude, when faced with potential set-backs
• Encourages collaboration both inside and outside of immediate team

Consultant Contact