system analyst, digital

Overview

Who you'll be working for

What requirements you'll need to be eligible

• University or above in Information Technology, Computer Science, E-commerce or related disciplines             
• Minimum 6 years of experience in full life-cycle software development (includes analysis, architecture, and design documentation)                      
•  Proficiency in mobile app development (iOS/Android) and backend services.                           
• Strong understanding of database management, cloud infrastructure, and CI/CD pipelines.                    
• Knowledge of monitoring tools (e.g., New Relic, Datadog) and bug-tracking systems.                         

What you'll be doing on the job

• App Monitoring:                           

Continuously monitor the app’s performance, uptime, and user experience across all regions.         

Implement and maintain monitoring tools to detect issues in real-time.          

• Issue Resolution:                          

Diagnose, troubleshoot, and resolve issues related to the app’s functionality, performance, and security.            

Work closely with cross-functional teams to address and resolve any bugs or incidents.   

• Maintenance:                 

 Perform regular maintenance tasks, including software updates, database optimization, and server management.          

Ensure that the app remains compliant with security standards and regional regulations.            

• Documentation:                           

 Maintain detailed documentation of the app’s architecture, workflows, and operational procedures.

 Update and create documentation as new features or changes are implemented.          

•  User Support:                 

 Provide Level 2 support for escalated issues from local market support teams.

Assist in creating knowledge base articles and training materials for user support teams.           

Consultant Contact