Previous experience in a similar role in the luxury hospitality or food & beverage industry is preferred.
Strong knowledge wines, spirits, coffee/tea preparation, and simple cocktail mixing.
Excellent communication and interpersonal skills, with a strong focus on client service.
Ability to work well under pressure in a fast-paced environment.
Willingness to work flexible rostered hours, including weekends and holidays.
A passion for coffee, beverages, and delivering exceptional service.
Professional appearance and adherence to company dress code and grooming standards.
Ability to work as part of a team and independently, with a positive 'can-do' attitude.
Singaporeans only
What you'll be doing on the job
Prepare and serve a variety of high-quality beverages, including espresso-based drinks, brewed coffee, tea, wine, spirits, and simple cocktails, in a timely and professional manner.
Ensure all beverages are crafted and presented to the highest standards.
Maintain extensive knowledge of coffee, tea, wine, spirits, and simple cocktail offerings, and provide recommendations to clients.
Greet clients warmly, escort them to designated areas, and engage with them in a friendly, courteous, and professional manner.
Take orders with attention to client preferences and ensure their satisfaction throughout their visit.
Provide exceptional customer service, creating a welcoming and memorable experience for each client.
Work closely with the hospitality and retail teams to ensure the highest quality service.
Assist with events or such as boutique activations and client dinners.
Collaborate with the hospitality and retail teams to provide a cohesive client experience.
Maintain a clean, organized, and well-stocked coffee station, ensuring all equipment and supplies are properly stored and maintained.
Monitor and manage inventory of coffee beans, brewing equipment, and other necessary supplies.
Follow established opening and closing procedures for the coffee station.
Adhere to all applicable health and safety guidelines, including company standards and sanitation regulations.
Ensure a safe and healthy work environment by following proper hygiene practices and maintaining a tidy workspace.
Communicate client feedback to management and suggest improvements to enhance the client experience.
Assist in training and mentoring new baristas and coffee station staff as needed.
Continuously educate yourself on new products, brewing techniques, and industry trends to enhance your skills and service quality.
Maintain accurate records of beverage served, inventory, and provide regular reports to the Hospitality Manager.
Assist with ordering and receiving products and supplies.
Participate in regular meetings and training sessions as directed by management.
Provide support to other members of the House team as needed.
Continuously strive to exceed client expectations and contribute to a positive team environment.