house guide - contract

Overview

Who you'll be working for

What requirements you'll need to be eligible

• 1 to 2 years of relevant experience in customer service related fields
• Good understanding of the luxury market and its nuances will be a plus
• Proactive and solution-focused approach
• An energetic and engaging personality
• Singaporeans only

What you'll be doing on the job

House Guided Tours

• Work closely with Welcome Hosts to schedule tours, welcoming clients with a warm, courteous and professional manner.
• Provide House tours to clients, explaining to them the House Concept, the facts of the premises and facilities available.
• To facilitate CRM data capture for all new clients’ arrivals
• Work closely with the Client Experience Manager to ensure high service standards for visitors.
• Observe clients' needs throughout the experience to ensure they receive high-quality service.
• Lead and mentor the Tour Guides, fostering a positive and collaborative work environment.
• Monitor team performance and provide constructive feedback to team members.
• Provide training to team members to enhance their skills and service quality.
• Work closely with other leaders of the house to ensure seamless coordination and communication across departments.
• Inform clients of the current theme or latest updates of the brand, and who will be serving them to ensure a smooth handoff to the assigned client-consultant.

Research, Training and Copywriting

• Research into the historical facts of the industry in Singapore history and other information which would help enrich the House tour content delivered to clients.
• Share such material with other team members to enhance their knowledge and be able to give assist in tours.
• Utilise experience in watchmaking industry, prepare short training materials and share with team members.
• Develop copy and messaging for internal communications, including newsletters, company magazine, announcements, and company updates.
• Review, edit, and refine content to ensure clarity, accuracy, and consistency with brand tone and style.
• Collaborate with stakeholders to craft key messaging and narrative across various channels.
• Research, write, and edit press releases, and other press materials as required.
• Support development of press kits, fact sheets, and training material.

Consultant Contact