senior client consultant

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Prior experience in luxury watch sales with extensive knowledge of watch brands,
  craftsmanship, and the latest industry trends
• Excellent interpersonal and communication abilities

What you'll be doing on the job

Sales and Boutique Operations

• To maintain a respectable appearance while on duty according to Company's regulation.
• To fulfil your role as a staff of the Company by displaying & projecting a good image of courtesy, respectability and professionalism.
• Responsible for overall sales process including walk-in and phone/email clientele.
• Participate actively to develop new sales opportunities and client relationship development.
• Ensure support to all operations of the boutique and use of all available sales too.
• Provide operational support and presence to marketing events.
• To receive stock, check and unpack goods, ensure that goods received are in order.
• Ensure tidiness and presentability to merchandise and displays.
• Assist supervisor/seniors on daily stock count.
• Ensure organization and cleanliness of boutique at all times.
• To ensure all documents relating to receipt and dispatch of goods are properly documented.
• Any other assignments within your capacity may be delegated from time to time to suit the operations.

Customer Experience and Service & Business Development

• Ensure optimal customer experience in the boutique for new sales, customer service (repairs), and all visitor.
• Provide reliable, accurate and first class customer service.
• In depth product knowledge and prices (and discount leverages). Able to explain estimates, repairs (time and prices)
• Participate actively in Customer Relationship Management data collection.
• To provide aftersales service support in receiving repair watches from customers & prepare necessary documentation.
• To coordinate with Customer Service Department to transfer customers' repair watches for their necessary action.
• To ensure that the stock level in boutique is line with Management's direction.
• To be alert and report any discrepancies to the Management

Consultant Contact