recon and investigation - 3043

Overview

Who you'll be working for

What requirements you'll need to be eligible

• Min Diploma holder
• Prefer banking and finance experience in administration

What you'll be doing on the job

• Process customers’ requests in the Card Services Financial Payment function, e.g Fund Transfer, SmartPay, Cashplus Instalment Loan, Cardholder Payment
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Consultant Contact